Refund policy

FableHue Returns, Refunds & Exchanges

30-day support for issues caused by us

If your order arrives damaged, is misprinted due to our error, or contains the wrong item, contact us within 30 days of delivery to request a return for a refund or an exchange. We cover return shipping costs for these issues.

Personalized products and customer errors

Our products are made to order. We do not accept returns or exchanges for customer-provided personalization errors, incorrect selections, or a change of mind when the product was made correctly according to the order.

How to request a return or exchange

Contact us through our Customer Support page with your order number and a description of the issue. Please include photos of any damage, printing issue, or incorrect item where possible. Contact us before mailing an item so we can provide return instructions and arrange return shipping at our expense for eligible issues.

Return address

FableHue
4801 Metropolitan Ave
Ridgewood, NY 11385
United States

Refund processing

After we receive and inspect your return, we will process the refund within 5 business days. The time for the refund to appear in your account depends on your bank or payment provider.

Exchanges

Exchanges are available for eligible issues caused by us, including damage, our printing errors, and wrong items. Contact Customer Support within 30 days of delivery to arrange an exchange. Exchanges are not available for customer errors or a change of mind.