How can we help?

Track your order

Open the secure order-status link in your Shopify confirmation email. That page shows the latest fulfillment and carrier tracking information.

Shipping & returns

Production and delivery timing can vary by personalized product. Tracking is emailed after shipment. Contact us before returning an item so we can confirm eligibility and next steps.

Frequently asked questions

Can I change my personalization?
Contact us as soon as possible. Changes cannot be guaranteed after production begins.

What makes a good photo?
Use a clear, well-lit image with the subject fully visible and avoid screenshots when possible.

Our story

Petalia creates personalized gifts that turn names, photos, and meaningful details into keepsakes made for real people and real occasions.

Customization guide

1. Choose a product and enter the requested details.
2. Upload a clear image when the design requires one.
3. Review the on-page preview before adding the item to cart.

Accessibility

We want every customer to use our storefront and personalization tools successfully. Send us a message if you encounter a barrier or need help completing an order.